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timaДолжен сказать, что у меня самого отвратные впечатления от работы UPS, но масса поставщиков и продавцов пользуются их услугами. Мало того, мне их траки-перевозки чем-то неудержимо напоминают фашисткие автобусы-газовозки для умерщвления людей - и цветом и формой. То ли дело FedEx - и цвет веселенький и ни одной проблемы у меня с ними никогда не было, в то время как в UPS мне постоянно приходилось ездить самому за коробками, которые они мне "доставляли на дом". Под катом вчерашние приключения моей старшей. "What brown can do for you", my ass.
Is it Ellis Island? Is it a bread line? No no, it's the UPS Customer Center.
I ordered two different packages from two suppliers and both decided on UPS as their shipper of choice. I quickly realized that one of these packages would need my signature and had the shipper re-route it directly to the UPS Customer Center in Queens. Since the other package contained very important, very expensive, very fill-in-the-blank...nail polish, I thought that it would be enough to leave the UPS driver a note on my door to serve as my signature.
On Monday morning, I went to work and left a very nice "Dear UPS" note taped to my front door. Satisfied that this will do the trick, I got into my car and left for the day. A few hours later I was shocked to get an email that my package "experienced an exception" and could not be delivered. I called UPS and the lady politely told me that an in-person signature was needed, but that I shouldn't worry and they would try to re-deliver tomorrow. I asked if they could deliver in the evening because I happen to have a full-time job that does not schedule in a break from 10am-2pm for me to sit by my door and wait for the UPS truck. She sweetly informed me that they could absolutely re-route the package to the address of my choice. I was very excited until I learned that that wonderfully convenient service now costs $11 per package. Are they nuts? So then I asked about my other options and she said that I could instruct the driver to leave this package at the Customer Center. I thought, hey why not, my other package is already there. May as well get two in one fell swoop. The lady told me someone would call me in an hour and then I could pick it up the next day.
I waited for an hour, I waited for two hours - no one called. At this point it was 9pm so I figured I would just swing on by the Customer Center tomorrow after work.
The next morning, I decided to call UPS again, just in case. When I got through to an agent, she let me know that no one put a request for my package to be held at the center and it is out for
delivery again - lucky me! Oh and that, of course, I would get a call in an hour from my local center. RIGHT.
Surprisingly, I did get a call which menacingly informed me to "not come to the center" since my package was out for delivery. I called back again and said that I need to know when it will be back from being out for delivery, since I happen to not be home during the prime delivery hours of 10am-2pm. The lady told me between 7-8pm this evening, but that if I run over to the corner of my street (it was 2pm), the driver is there and I can still catch him. Are you kidding me? Which part of "I have a full time job" did you not understand?
I left work around 6pm and braced an hour in traffic knowing that the reward would be my two packages. When I rolled over to the UPS Customer Center and tried to park in the Customer lot, I was promptly waved away by the attendant yelling for me to move and park on the street. Umm excuse me, but isn't this the customer lot? Why can't I park here? I never did get a satisfactory answer. Apparently, that guy told the same thing to all the other people coming to UPS because the street was full with cars single and double-parked. After cruising around for 5min, I managed to snag a spot. I got out in full work gear (think - high heels, sports jacket, trench) and confidently walked over to the Customer Center.
For a second, I thought I was back in Russia and saw a bread line. I blinked, thinking my tired eyes were playing tricks on me, but when I opened them back up the line was still there. This line was OUT the door and looping all the way back inside. I have never seen such a thing. Even at USPS, everyone seems to fit inside the facility. At this point, I was thankful that at least it was not raining. I hopelessly parked my tired self at the very back hoping and praying that they would not lock the door in front of my face since it was 7:15pm and the agent on the phone said that the facility closes at 8pm.
As I stood there and pondered what on earth I did to deserve this torture, the line slowly crept forward. At around 8pm I got my turn at the "Pickup" window. I was told to hand over my UPS slip and a government-issued ID (no exceptions!). Because I still have a MA license, I had to pull out my cell phone bill and reassure the person at the window that I was in fact who I said I was and that I lived where I said I did. Honestly, who in their right mind would decide to test run identity theft at the UPS Customer Center? Who would voluntarily sign up for standing in line and otherwise experiencing the wonders of UPS customer service? The guy looked me over very skeptically, but seemed satisfied that I did not pose an immediate threat, because he proceeded to disappear and look for my packages.
A few minutes later I was the proud holder of one of my packages and the annoyed owner of the other package which, I was informed, was still on the delivery truck. When I politely asked when the said truck would be making an appearance, I was told somewhere between 7-9pm (it was 8:15pm). Since I still had a good 45min until 9pm, I took my package and myself out to the car, re-arranged my bag, changed my footwear and generally made myself more comfortable. Then I went back to the Customer Center and took a seat since I knew that my situation was hopeless.
While sitting down, I met other hopeless people. Stories ranged from having waited since 5pm (it was now 8:30pm) to having now come back for the second evening in a row because last night they closed the Center and the truck never made it back, to packages being mysteriously lost, to wrong addresses being somehow input by the person who was now standing at the window and yelling for her missing package.
At this point, inspired by the horror stories around me, I decided to inquire about whether my second package ever made it in. The agent confiscated my UPS slip and disappeared for 15min (the time was 9pm). I started to get antsy since I now had no slip and no package. Fortunately, the guy re-surfaced with my package! I signed for it and happily left the caring Customer Center at 9:20pm.
I spent an hour en route and two hours at the facility. I was exhausted physically and emotionally. I could not comprehend how such inefficiency is allowed to exist and how people are still treated like cattle. I have not felt this way since I had to go to the Immigration office at the JFK building in Boston in the 1990's.
Dear UPS - I do not know whether "shipping is easier here", but I can certainly attest to the fact that picking up a package is not. Maybe you should invest in customer satisfaction instead of hiring an attendant who represents your company by shooing away your customer to park somewhere on the street. First impressions really do stick you know.
И как финальный аккорд - только что мне пришла коробочка, доставленная UPS, - я себе новый телефон домой купил. Вместо моего телефона в упаковке оказался Jolt Junior's Girls Scout Romper, Khaki, Small, высланный в 4550 Cherry Creek South Dr. Denver, Colorado 80246-1540. Я б даже согласился, потому что этот костюмчик стоит 33 бака, когда мой телефон всего 20, но, блин, small! Не налезает! Жду, когда девочка Линдси, которая купила себе скаутский шортиковый костюмчик, позвонит мне с моего нового телефона, чтобы договориться как обменяться покупками.
Вот такой ЮПиэС случился, панимаишь!
Is it Ellis Island? Is it a bread line? No no, it's the UPS Customer Center.
I ordered two different packages from two suppliers and both decided on UPS as their shipper of choice. I quickly realized that one of these packages would need my signature and had the shipper re-route it directly to the UPS Customer Center in Queens. Since the other package contained very important, very expensive, very fill-in-the-blank...nail polish, I thought that it would be enough to leave the UPS driver a note on my door to serve as my signature.
On Monday morning, I went to work and left a very nice "Dear UPS" note taped to my front door. Satisfied that this will do the trick, I got into my car and left for the day. A few hours later I was shocked to get an email that my package "experienced an exception" and could not be delivered. I called UPS and the lady politely told me that an in-person signature was needed, but that I shouldn't worry and they would try to re-deliver tomorrow. I asked if they could deliver in the evening because I happen to have a full-time job that does not schedule in a break from 10am-2pm for me to sit by my door and wait for the UPS truck. She sweetly informed me that they could absolutely re-route the package to the address of my choice. I was very excited until I learned that that wonderfully convenient service now costs $11 per package. Are they nuts? So then I asked about my other options and she said that I could instruct the driver to leave this package at the Customer Center. I thought, hey why not, my other package is already there. May as well get two in one fell swoop. The lady told me someone would call me in an hour and then I could pick it up the next day.
I waited for an hour, I waited for two hours - no one called. At this point it was 9pm so I figured I would just swing on by the Customer Center tomorrow after work.
The next morning, I decided to call UPS again, just in case. When I got through to an agent, she let me know that no one put a request for my package to be held at the center and it is out for
delivery again - lucky me! Oh and that, of course, I would get a call in an hour from my local center. RIGHT.
Surprisingly, I did get a call which menacingly informed me to "not come to the center" since my package was out for delivery. I called back again and said that I need to know when it will be back from being out for delivery, since I happen to not be home during the prime delivery hours of 10am-2pm. The lady told me between 7-8pm this evening, but that if I run over to the corner of my street (it was 2pm), the driver is there and I can still catch him. Are you kidding me? Which part of "I have a full time job" did you not understand?
I left work around 6pm and braced an hour in traffic knowing that the reward would be my two packages. When I rolled over to the UPS Customer Center and tried to park in the Customer lot, I was promptly waved away by the attendant yelling for me to move and park on the street. Umm excuse me, but isn't this the customer lot? Why can't I park here? I never did get a satisfactory answer. Apparently, that guy told the same thing to all the other people coming to UPS because the street was full with cars single and double-parked. After cruising around for 5min, I managed to snag a spot. I got out in full work gear (think - high heels, sports jacket, trench) and confidently walked over to the Customer Center.
For a second, I thought I was back in Russia and saw a bread line. I blinked, thinking my tired eyes were playing tricks on me, but when I opened them back up the line was still there. This line was OUT the door and looping all the way back inside. I have never seen such a thing. Even at USPS, everyone seems to fit inside the facility. At this point, I was thankful that at least it was not raining. I hopelessly parked my tired self at the very back hoping and praying that they would not lock the door in front of my face since it was 7:15pm and the agent on the phone said that the facility closes at 8pm.
As I stood there and pondered what on earth I did to deserve this torture, the line slowly crept forward. At around 8pm I got my turn at the "Pickup" window. I was told to hand over my UPS slip and a government-issued ID (no exceptions!). Because I still have a MA license, I had to pull out my cell phone bill and reassure the person at the window that I was in fact who I said I was and that I lived where I said I did. Honestly, who in their right mind would decide to test run identity theft at the UPS Customer Center? Who would voluntarily sign up for standing in line and otherwise experiencing the wonders of UPS customer service? The guy looked me over very skeptically, but seemed satisfied that I did not pose an immediate threat, because he proceeded to disappear and look for my packages.
A few minutes later I was the proud holder of one of my packages and the annoyed owner of the other package which, I was informed, was still on the delivery truck. When I politely asked when the said truck would be making an appearance, I was told somewhere between 7-9pm (it was 8:15pm). Since I still had a good 45min until 9pm, I took my package and myself out to the car, re-arranged my bag, changed my footwear and generally made myself more comfortable. Then I went back to the Customer Center and took a seat since I knew that my situation was hopeless.
While sitting down, I met other hopeless people. Stories ranged from having waited since 5pm (it was now 8:30pm) to having now come back for the second evening in a row because last night they closed the Center and the truck never made it back, to packages being mysteriously lost, to wrong addresses being somehow input by the person who was now standing at the window and yelling for her missing package.
At this point, inspired by the horror stories around me, I decided to inquire about whether my second package ever made it in. The agent confiscated my UPS slip and disappeared for 15min (the time was 9pm). I started to get antsy since I now had no slip and no package. Fortunately, the guy re-surfaced with my package! I signed for it and happily left the caring Customer Center at 9:20pm.
I spent an hour en route and two hours at the facility. I was exhausted physically and emotionally. I could not comprehend how such inefficiency is allowed to exist and how people are still treated like cattle. I have not felt this way since I had to go to the Immigration office at the JFK building in Boston in the 1990's.
Dear UPS - I do not know whether "shipping is easier here", but I can certainly attest to the fact that picking up a package is not. Maybe you should invest in customer satisfaction instead of hiring an attendant who represents your company by shooing away your customer to park somewhere on the street. First impressions really do stick you know.
И как финальный аккорд - только что мне пришла коробочка, доставленная UPS, - я себе новый телефон домой купил. Вместо моего телефона в упаковке оказался Jolt Junior's Girls Scout Romper, Khaki, Small, высланный в 4550 Cherry Creek South Dr. Denver, Colorado 80246-1540. Я б даже согласился, потому что этот костюмчик стоит 33 бака, когда мой телефон всего 20, но, блин, small! Не налезает! Жду, когда девочка Линдси, которая купила себе скаутский шортиковый костюмчик, позвонит мне с моего нового телефона, чтобы договориться как обменяться покупками.
Вот такой ЮПиэС случился, панимаишь!
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no subject
Date: 2010-10-20 08:24 pm (UTC)Вот лично у меня как раз с UPS было меньше всего проблем. Что не отменяет проблем UPS в целом.
В остальном... при тех объемах перевозок и тех зарплатах, которые эти люди получают - я им безгранично благодарен за их работу. А если вам всё еще не нравится - можете попробовать послать что-либо из Краснодара в Читу, например :)
странные у тебя наезды
Date: 2010-10-20 09:02 pm (UTC)Re: странные у тебя наезды
Date: 2010-10-20 09:37 pm (UTC)я все понял!
Date: 2010-10-20 09:53 pm (UTC)no subject
Date: 2010-10-21 01:20 am (UTC)если я заплатил за телефон 20 долларов
Date: 2010-10-21 02:43 am (UTC)таки жмот!
Date: 2010-10-21 11:49 am (UTC)я не думаю, что смогу указать тебе на точный день
Date: 2010-10-21 11:54 am (UTC)